Professional Executive Assistant


The image of a professional assistant is a flagship of every company. “Professional executive assistant” training provides a command of the highest behaviour standards as an assistant, receptionist, board assistant or someone who applies for one of these positions. Participants will learn how to build professional image of the company, implement the business etiquette rules in the daily basis activities, behave in a variety of situations that are relevant to their job responsibilities like professional customer service, behaviour in difficult and official situations. Participants will learn how to improve and make maximum efficient cooperation on the line Secretariat-Management.
Thematic scopes:
  • Executive assistant responsibilities
  • Work time arrangement
  • Empoye’s influence on company’s image
  • Self introduction
  • Verbal communication
  • Non-verbal communication
  • Business etiquette – basic subjects
  • Main differences between social and business etiquette
  • Business etiquette – major standards
  • Order of precedence
  • Greetings and introducing etiquette
  • Business card etiquette
  • New Business Relations
  • Introducing guests
  • Telephone etiquette
  • Professional classic correspondence
  • Frequent mistakes
  • Netiquette – Internet etiquette
  • Company’s image in social media
  • Copyright – Business Mailing
  • Professional assistant image
  • Entertaining guests
In the realm of Business Etiquette I offer:
  • Training for companies
  • Individual consultations
  • Development and implementation of standards
  • Telephone and e-mail consultations